Frequently Asked Questions

GEO (Generative Engine Optimization) is brand visibility management for AI search engines. When consumers switch to ChatGPT, Gemini, or Perplexity to ask for product recommendations, traditional SEO rankings no longer reflect whether your brand gets "mentioned by AI." GEO measures how often your brand is mentioned and recommended across these AI platforms, and provides optimization strategies so AI actively recommends your brand.

Each analysis queries the four major AI search engines simultaneously: ChatGPT, Gemini, Perplexity, and Google AI Overview (AIO). We ask each platform multiple real user prompts (covering recommendations, comparisons, pricing, location, and more) and measure how often your brand appears and is recommended in the answers.

The free quick scan shows your baseline visibility score in about 30 seconds. A full deep analysis (multiple prompts × 4 platforms) usually completes within 3 to 5 minutes, after which the system generates a 6-dimension report with optimization recommendations.

Yes. Each account gets 1 free quick scan to experience the baseline visibility score, no credit card required. For the full 15-prompt × 4-platform deep analysis, competitor comparison, and PDF report, you can upgrade to a paid plan.

Credit-based: credits are your analysis quota — each full analysis costs a fixed 3 credits (flagship GPT-5.4 + Gemini Pro deep analysis). Starter ($99/month, or $990/year saving 2 months): 1 brand, 10 credits per month, monthly tracking, flagship-model deep analysis (including competitors + gaps + AI copywriting), ideal for a single brand. Pro ($199/month, or $1,990/year): 3 brands, 30 credits per month, weekly tracking, PDF reports and share links, plus everything in Starter. Agency ($599/month, or $5,990/year): 15 brands, 100 credits per month, daily tracking, white-label reports and API, plus everything in Pro. Enterprise (contact sales, custom quote): unlimited brands, custom quotas, real-time tracking, a dedicated customer success manager, SSO, SLA, and custom integrations, plus everything in Agency. All plans query the four major platforms: ChatGPT, Gemini, Perplexity, and Google AIO.

No — analysis credits are not sold separately. Your monthly analysis quota is included with each subscription plan. Each full analysis costs a fixed 3 credits (4-platform deep analysis + competitor comparison + gap strategy + AI copywriting + PDF report). If you need more analyses, choose or upgrade to a higher subscription plan, or email service@triloai.org for assistance.

Yes. First-time subscribers who are unsatisfied within 7 days of payment can request a full refund. Subscriptions can be canceled at any time; fees already incurred for the current period are non-refundable, and you can keep using the service until the period ends. See the "Refund Policy" page for full terms.

We only collect the data needed to run analyses (such as brand name, website URL, contact email, and usage records) to generate your visibility report. We do not sell your data to third parties, nor do we use it to train our own models. The analysis process calls third-party AI APIs such as OpenAI and Google; see the Privacy Policy for details on that processing.You can also request deletion of your account and all analysis records at any time; the third-party AI providers (OpenAI, Google, Perplexity) do not use API inputs to train their models by default.

Yes. The Agency plan supports white-label PDF reports, so marketing agencies can deliver reports to their own clients. For custom logos and covers, please contact us at service@triloai.org.

We are planning a public API; for now the focus is on the web interface and report export. If you have batch-analysis or system-integration needs, feel free to email service@triloai.org to discuss an enterprise plan.

You can cancel your subscription anytime in your account settings. After canceling, no further charges are made for the next period, and you can keep using the service until the current period ends. If you run into any issues, email service@triloai.org and we'll help.