Refund Policy

    Last updated: 2026-06

    This Refund Policy describes the subscription and credit refund rules for GEO by TriloAI (the "Service"). This voluntary guarantee is in addition to, and does not limit, any statutory right of withdrawal you may have under local consumer law (e.g., the EU Consumer Rights Directive 14-day withdrawal). Note that under many laws the statutory withdrawal right may not apply to digital content or online services once you have given prior express consent to immediate provision. In the United States there is no federal mandatory refund for SaaS; refunds are governed by this policy. Business (B2B) customers’ refunds are governed by the applicable contract. By using the Service, you agree to the following terms.

    1. Subscription Plans

    The Service offers three standard subscription plans — Starter ($99/month, or $990/year), Pro ($199/month, or $1,990/year), and Agency ($599/month, or $5,990/year) — as well as an Enterprise plan (contact sales, custom quote). Subscription fees are charged at the start of each period.

    You may cancel your subscription at any time. After canceling, no further charges will be made for the next period, and you can keep using the Service until the current period ends. Fees already charged for the current period are non-refundable.

    2. 7-Day Satisfaction Guarantee for First-Time Subscriptions

    If you are subscribing to the Service for the first time and are unsatisfied within 7 days of payment, you may email us to request a full refund. This guarantee applies only to each user's first subscription and does not apply to renewals or subsequent subscriptions.

    3. Analysis Credits

    Analysis credits are included with subscription plans on a monthly basis and are not sold separately; accordingly, there are no standalone credit purchases eligible for refund.

    Refunds relating to subscriptions are governed by the subscription terms above.

    4. Refund Method and Timeline

    Approved refunds are returned to the original payment method. The actual posting time depends on your card-issuing bank or payment processor and is typically 7 to 14 business days.

    5. How to Request a Refund

    Please email service@triloai.org with your account email and order details, and we will process it as soon as possible.